Returns & Exchanges
Online Return & Exchange Policy
Online Return/Exchange Eligibility
Full price merchandise purchased online can be exchanged or returned within 14 days of delivery.
To be eligible for a return/exchange, your item must be in the same condition that you received it - unworn, unused, original tags attached, in original packaging - with proof of purchase.
FINAL SALE (not eligible for exchange or return) items include: sale or otherwise discounted items, fine jewelry, undergarments, face masks, and any special orders.
Online Exchanges, Returns, Refunds with Re:Do
We work with a company called Re:Do to offer you a $1.98 Exchange Protection Option at checkout. If you choose to pay this small fee at the time of original purchase and decide the item does not work for you, you will be able to do an online return for a refund or exchange for another item or store credit AND be provided a FREE return shipping label.
Online Returns/Refunds without Re:Do
If you opt out of the $1.98 Exchange Protection Option at checkout and would like a full refund back to your original form of payment, you will be able to do an online return and be provided with a discounted return shipping label paid by you.
Processing of Exchanged/Refunded Merchandise
It may take up to 3 days from the time we receive your returned item(s) to inspect them and issue your exchange item, store credit, or refund. You will receive an automatic email once this happens. We will contact you should your item not meet our inspection requirements. Please note refunds back to original payment may take a few days for the refund to be officially processed/posted by your credit card/bank.
Damaged or Defective Items
Should you have an item that is defective or damaged in any way, please contact us immediately at email@example.com for instructions.
In-Store Return & Exchange Policy
Full price merchandise purchased in our store may be exchanged within 14 days of purchase for another item or store credit only. In-Store purchases are not eligible for Return/Refund.
To be eligible for an exchange, your item must be in the same condition that you received it - unworn, unused, original tags attached, in original packaging - with proof of purchase.
FINAL SALE (not eligible for exchange) items include: sale or otherwise discounted items, fine jewelry, undergarments, facemasks, and any special orders.